Support

Happy to help with setup, devices, or anything else.

Get in touch

Email merten@boardstrom.com and we'll get back to you. Including your device model and what you're seeing helps us help you faster.

How do I get my Victron device's encryption key?

In the VictronConnect app, open your device → Settings → Product Info → “Instant Readout via Bluetooth” → tap Show next to the encryption key. Enter that key in Boardstrom to start reading the device.

No devices are showing up

Make sure your Victron devices are within Bluetooth range, that Instant Readout is enabled for them in VictronConnect, and that Bluetooth is turned on for your phone. Boardstrom reads passive Bluetooth advertisements, so devices appear on their own once they're in range.

Can I try Boardstrom without a Victron device?

Yes. Open Settings and turn on Demo Mode to explore the full dashboard with a simulated system — live tiles, charts, and history.

What's the difference between Free and Pro?

The free version shows one device with a 1-hour history chart. Boardstrom Pro, a one-time purchase, unlocks every device on your system at once, 12-hour / 24-hour / 7-day history, history that persists across restarts, and multiple system groups.

I bought Pro but it isn't showing

Open Settings and tap Restore purchase. Make sure you're signed in with the same Apple ID you used for the purchase.

Privacy

Boardstrom keeps your data on your device. See the full Privacy Policy.